The Baylis (Gloucester) Ltd Privacy Policy was updated on 22nd December 2022.

Your privacy is important to Baylis (Gloucester) Ltd - also known as Baylis, Baylis Vauxhall and Trade & Save - so we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarise yourself with our privacy practises and let us know if you have any questions.

Collecting personal information

Depending on the goods or services we provide you, we may collect, store and use the following kinds of personal information:

• Your full name and address, telephone numbers and email address – including previous addresses.
• Your driving licence details which may include a copy of the licence.
• Your employment details and salary - including previous employers.
• Your bank details.
• Your date of birth.
• Your vehicle details including the registration number.
• Your vehicle insurance details.
• Your finance company details.

Using personal information

Your privacy is protected by law and the law states that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing outside of Baylis. The law says we must have one or more of these reasons:

• To fulfil a contract we have with you, or
• When it is in our legitimate interest, or
• When it is our legal duty, or
• When you consent to it
• Meet the terms of your order;
• Enable your use of the services available on our website;
• Send statements, invoices and payment reminders to you, and collect payments from you;
• Send you vehicle maintenance reminders, product information updates, marketing and for sales tracking purposes;
• Contact you to measure and improve our service levels;
• Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).
• Processing of your data will be undertaken by third parties such as GForces, Codeweavers, Stripe and Vauxhall Finance.

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. Therefore, personal data we receive will be used for the purposes it was provided, including:

Disclosing personal information

• We may disclose your personal information to any of our staff, agents, suppliers or subcontractors where it would be reasonable to do so, including the Driver and Vehicle Licensing Agency, ITC Compliance Ltd, Experian PLC, CAP HPI, Vauxhall Motors, Vauxhall Motor Financial Services Ltd, Lex Autolease Ltd, DSG Finance Brokers, MotoNovo Finance, Vauxhall Insurance, Car Care Plan, Motability, Dealer Web, Supaguard, eDynamix, BTC, Madison Enterprises (Autoflow), Audatex, Maxemail, Text Local, Enterprise Rent a Car. (If consent is necessary to facilitate this sharing, we will ensure it is obtained prior to processing)

Security of personal information

• We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
• We will store all the personal data you provide on our secure password- and firewall-protected servers and in an enclosed locked facility.

Your rights

• You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request.
• Upon receipt of such a request we will, after confirming identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible.
• We may withhold personal information that you request to the extent permitted by law.
• If you instruct us to no longer process your personal data we will do so as quickly as possible.
• If you instruct us to destroy any/all of your personal data we may hold we will do so as quickly as possible.
• If you instruct us to cease all processing for marketing purposes we will do so as quickly as possible.

We are accredited by The Motor Ombudsman, a government-backed, self-regulatory body for the motor industry. This means we follow The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. If you are not satisfied with our service and have exhausted our internal complaints procedure, you may contact The Motor Ombudsman for independent advice and dispute resolution.

Visit www.themotorombudsman.org or call 0345 241 3008.

Gender Pay Gap Results

2016 - 2017 Figures

2017 - 2018 Figures

2018 - 2019 Figures

2019 - 2020 Figures

2020 - 2021 Figures

2021 - 2022 Figures

2022 - 2023 Figures

2023-2024 Figures

Payment Practices

Click here to view our latest supplier payment practices

Modern Slavery Statement

https://www.baylis.uk.com/site/modern-slavery

Cookies

• The Baylis website, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behaviour, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent the Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat the identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.
• We also use cookies and other technologies to remember personal information when you use our website and online services. Our goal in these cases is to make your experience with Baylis more convenient and personal. For example, knowing someone using your computer or device has shopped a certain product or used a particular service helps us make our advertising and email communications more relevant to your interests. And knowing your contact information, hardware identifiers, and information about your computer or device helps us personalise your operating system and provide you with better customer service.
  Additional information can be found on our web provider’s cookie policy page: http://friend.netdirector.co.uk/3A8ANAQU8EPHENEC/baylis.uk.com/cookie-policy
• As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.
• In some of our email messages, we use a “click-through URL” linked to content on the Baylis website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
• Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

ICO Registration

• We are registered as a data controller with the Information Commissioner’s Office and our registration number is: Z4786241

Data Protection Officer

• Any Data Protection issues can be directed to info@baylis.uk.com or The Commercial Director, Baylis (Gloucester) Ltd, Princess Elizabeth Way, Cheltenham, GL51 0AL.

Aftersales Department Terms of Business

These terms of business are not intended to and do not affect your statutory rights under the Consumer Rights Act 2015

Leaving Your Vehicle With Us Your vehicle is parked on our premises at your own risk. We will not be liable if your vehicle is stolen or broken into, or if it suffers body damage (unless caused by our negligence). You should therefore ensure your vehicle is insured at all times.

Quotations Our quotes are valid for 14 days from the date they are given. They are provisional only, although we will seek your authority before continuing with work where it is clear that our quote will be substantially exceeded.

What Is Included Your job card details the work we will carry out. We will charge you for the parts and labour required to do the work.

What Is Not Included We will not carry out any work not specifically detailed on your job card, unless we consider it reasonably necessary to complete the work you have authorised us to do. If you want us to carry out additional work, we will provide a further quote and will agree it with you first. If we recommend work which you do not authorise us to do, we will not be liable for any loss or damage arising as a result of that work not being done.

Road Tests You authorise us to road test your vehicle as part of the work we do. We are insured in case of accident. We do not provide fuel for road tests. We will not be liable for any loss or damage arising as a result of component failure during road tests, other than those components which we have replaced as part of the work we have carried out.

Parts Availability If the parts required to complete the work are unavailable, we will inform you as soon as possible. We may re-arrange the time and date of your appointment with us in such circumstances.

Invoices If you have any queries regarding our invoice, you should raise them as soon as possible and usually within 14 days of the invoice date.

Fees You will pay our invoice on receipt. Please note we do not accept payment by American Express or personal cheque. We reserve the right to charge interest on any unpaid invoice at the rate of 4% above the base rate for the time being of Royal Bank of Scotland plc. We also reserve the right to retain your vehicle under lien until such time as you settle our invoice in full and to sell your vehicle by public auction if any invoice remains unpaid for a period of 3 months from the date of issue.

Storage You will pay our reasonable storage charges in the event that your vehicle remains on our premises (whether because you fail to collect it or because we are exercising our lien over it).

Delay We will not be liable for any delay in the completion of the work.

Sub-Contractors You authorise us to sub-contract work to any competent repairers we think fit.

Warranty We warrant our work for a minimum of 12 months from the date on which it is carried out. Our warranty does not include the provision of an alternative vehicle for us by you whilst defects are corrected.

Our Liability To You We will not be liable other than for our negligent acts and omissions. We will not be liable for any loss or damage that is not reasonably foreseeable or that results from any act or omission by you. In particular, we will not be liable for any loss or damage arising from normal wear and tear, use of the vehicle otherwise than as the manufacturer intended or failure to have the vehicle serviced in accordance with the manufacturer’s recommendations. We will not in any circumstances be liable for any loss relating to any business interest(s) you may have, including loss of profits, loss of opportunity or of business, or loss of earnings--